Keeping the Channels Open
Granite Channels develops network connectivity and management solutions for sales partners across the US and Canada. Granite’s expertise in the multi-location end-user space enables those partners to deliver mission critical technology to enterprise and government entities. By leveraging Granite’s network access aggregation model and managed services platform, partners close sales across multiple product offerings, in all verticals, and earn a monthly residual compensation for the life of the account.
United at Channel Partners
What a fantastic week in Vegas attending Channel Partners and MSP Summit! Granite Channels hosted a special VIP exclusive event at Sphere where we enjoyed an immersive cinematic documentary called Postcard from Earth with our valued partners. Thank you all for making it an evening to remember!
Granite Channel Spotlight: Colm Armstrong
Number of years in the industry: 28 years
Number of years with Granite:
1 year 2 months at Granite but I have worked a lot with the team in my previous life at Network Plus.
What do you like about working in the Granite Channel?
For me, there is a great sense of team, which is unique to other sales cultures I have been involved in. It's probably the tenure of the channel folks I have gotten to work with...They eat lunch together, who does that?!
Provide a fun fact: I have ridden a bicycle over both the Pyrenees mountain range and the Swiss Alps solo.
What's Happening at Granite
The Bridge Podcast:Granite’s Adam Weiner – Using AI At Scale
Press Release: Granite edgeboot Wins 2024 INTERNET TELEPHONY Product of the Year Award
Article: Granite CEO Rob Hale – The Top 5 Telecom Industry Trends That Will Redefine 2024
Webinar Replay: Power Up Sales in the Channel with Granite edgeboot
Webinar Replay: POTS Replacement Channel Opportunity with Granite EPIK
Granite on Channel Futures TV: Granite Premier Accounts: Executive Insights into VIP Customer Service
Granite on Channel Futures TV: Managed Field Services – The Physical Support of an IT World
Introducing TechExpress
Granite TechExpress is our field service management platform that allows simplified creation, viewing, and management of on-site service requests like repairs, technical support, equipment installation, and more. The intuitive Granite360 dashboard provides real-time visibility into ticket history, metrics, and status so clients can monitor progress. Granite Channels partners can manage services across multiple clients, and drill into individual customers’ services data.
Key benefits of TechExpress include complete control and transparency of the dispatch process with status updates, tech check-ins, and cost estimates on each ticket. The platform also enables direct communication between customers and technicians through an in-app chat feature that improves collaboration. Rapid deployment of technicians aims to reduce downtime during outages and improve project timelines.
An additional advantage is the ability to integrate TechExpress with existing IT service management platforms, allowing organizations to experience these field service management benefits without changing systems. With handy features like technician assignment based on prior visits and equipment details, TechExpress simplifies field service delivery.
Granite Case Study: Network Upgrade Delivers Speed, Security and Savings to an International Retail Leader
A major international retailer with over 4,000 locations partnered with Granite to modernize its network infrastructure and move away from expensive, low-bandwidth MPLS and T1 circuits. Granite implemented a Fortinet SD-WAN solution, replacing legacy access with broadband connections providing at least 5x more bandwidth at lower costs. Integrated 4G LTE provides automatic wireless failover if primary links go down. The SD-WAN enables prioritization of critical applications like POS systems and inventory management to ensure they remain available.
Beyond bandwidth and reliability gains, Granite's solution delivered robust security demanded by the customer after a previous breach. The Fortinet SD-WAN includes next-gen firewall capabilities with integrated threat protection across the full attack surface, helping ensure PCI compliance. Granite's Managed Field Services teams handled the full rollout including scheduling, equipment setup, installation after hours, and decommissioning of old gear. With a single provider and monthly bill, the retailer streamlined multi-location operations while gaining major performance, availability and security improvements.
Download Granite’s Executive Presentation
A great way to communicate the Granite story to prospects and customers.
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